Frequently Asked Questions
Find answers to common questions below:
Insurance & Claims
Yes! We work directly with all major and local insurance companies to make your claim process as smooth as possible. We’ll coordinate with your adjuster and handle all required documentation.
We can help you appeal denied claims or identify missing details that could lead to a reconsideration. Our team has years of experience working with adjusters and understands how to present claims accurately. We also offer flexible financing for any out-of-pocket costs.
It’s best to call us first. Immediate action helps prevent further damage and can affect claim approval. We’ll walk you through the process and even assist in making the initial insurance call if needed.
Water Damage
If you’ve experienced flooding or a burst pipe, shut off the water source if possible and avoid entering areas with standing water. Next, contact a certified restoration company right away. The faster the response, the better the chances of minimizing structural damage and preventing mold growth. Pristine Restoration offers 24/7 emergency response to handle situations like this safely and efficiently.
Typically, drying takes 3–4 days with equipment running continuously. However, the exact time depends on the type of materials affected and how saturated they are. We monitor moisture daily to ensure everything is thoroughly dried before removal.
There are four categories of water that determine cleanup requirements:
Category 1: Clean water (e.g., from a burst pipe or sink overflow).
Category 2: “Gray” water that’s mildly contaminated (e.g., dishwasher or shower drain).
Category 3: “Black” water that’s hazardous (e.g., sewage backups, chemical-contaminated water).
Category 4: Storm or floodwater that can carry debris, mud, and pathogens.
In many cases, yes. But if the affected areas include your kitchen, bathrooms, or bedrooms (or if there’s a health risk) we may recommend temporary relocation until it’s safe to return.
Yes. We handle everything from water extraction to reconstruction. Once drying is complete, we can replace flooring, baseboards, drywall, or paint as needed.
Mold Remediation
Mold often appears as black, green, or white spots and comes with a musty odor. If you’ve had water damage or humidity issues, it’s best to have a professional inspection as mold can hide behind walls or under flooring.
Absolutely. While “black mold” (Stachybotrys chartarum) is well-known, many other types of mold can trigger allergic reactions, respiratory issues, or worsen existing health conditions. Any visible mold or persistent musty odor should be professionally inspected and remediated to prevent spread and protect your indoor air quality.
Mold spores can trigger allergies, asthma, and respiratory issues, especially for children, the elderly, or those with pre-existing conditions. The less exposure you have, the better.
Surface cleaning may remove discoloration, but it doesn’t address the root problem. Professional remediation ensures complete removal, disinfection, and prevention of regrowth.
Fire & Smoke Damage
Yes, when handled by professionals. Smoke damage affects more than just what you can see; residue and odor can linger deep within walls, furniture, and HVAC systems. Our team uses specialized cleaning methods, air scrubbers, and deodorization techniques to fully eliminate smoke and restore your home’s air quality and comfort.
Ensure everyone is safe and the fire department has cleared the property. Avoid touching or cleaning surfaces as soot and smoke residues are acidic and can cause permanent damage if mishandled. Call us immediately for professional assessment.
Not always. Many items can be professionally cleaned and restored. This includes furniture, electronics, and sentimental belongings. Our team evaluates everything and safely packs out what can be saved.
General Questions
Every project is unique. A small water cleanup might take a few days, while full fire or mold remediation can take several weeks. After a thorough inspection, we provide a detailed estimate and timeline so you know exactly what to expect from start to finish.
Our contents team carefully packs, catalogs, and stores your belongings during the restoration process. Each item is documented for your records and insurance claim purposes. Once restoration is complete, everything is returned and unpacked in its proper place so you can get back to normal faster.
Stay safe! Make sure the water source is turned off. If you’re unable to safely do so, we will shut it off upon arrival. Take photos! Document as much as you can. When we arrive, we’ll take over and send everything to your insurance company on your behalf. And most importantly: Breathe! Don’t panic; you’ve got the right team on the way!
Yes. Pristine Restoration is fully licensed, insured, and IICRC-certified, so you can feel confident your property is in professional hands.
Absolutely. We provide 24/7 emergency response for water, fire, and storm damage. The faster we arrive, the more we can save.